Terms & Conditions, §6 Complains • LeoTravel.pl™

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§6 Complains

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All complaints regarding the hotel have to be reported to the hotel management during the stay.
Should a service included in the trip not be delivered objectively to the Customer’s expectation, the Operator and the service supplier must be notified in written form (e-mail, fax) immediately, in order to enable him/her to mend that failure.
All formal complaints must be submitted to the Operator in writing (e-mail, fax or post) no later than within a month from the end of the provided service.
If the Operator is not informed about the problem during the provided services, it might have influence on researching the complaint by the Operator.
The Operator will refund the difference between the contracted services and the replacement services, on the condition that the Customer does not receive replacement services of the same or higher value. The Customer covers the costs of all replacement and extra services of a higher value if they are delivered at his/her request.
The Operator is obliged to research the complaint and provide a response within 30 days.