Terms & Conditions, §4 Limitation of responsibility of Operator • LeoTravel.pl™

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§4 Limitation of responsibility of Operator

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The Operator strives to ensure that all data on the website are correct.
Should the hotel oversell its inventory, it offers alternative accommodation of the same or higher standard and covers the costs of transportation to the alternative hotel.
In the case of a hotel denying accepting the accommodation of the Customer prior to his/her arrival the Customer has the right to refuse the alternative accommodation offered by the Operator within 24 hours from the moment the offer is made.
If the Customer does not agree on the alternative accommodation, the Operator is obliged to make a full refund of all money paid for accommodation by the Customer.
The Operator obligates to make every effort to provide the agreed-on services stipulated in the booking-agreement.
In case the agreed-on services cannot be provided due to the neglect or default of parties other than the Operator (which do not participate in the provided service booked by the Customer and the action/force was not predictable), the Operator may offer comparable services.
In case the Customer does not agree to accept comparable services, or the services appear impossible to provide, or would entail excessive cost, the Operator must return the Customer's payment within 14 days.
Should the Operator not supply the agreed service during the trip, which is the main part of the programme; he will be obligated to offer an alternative service. In the situation when providing the alternative service is not possible or the Customer has justified reasons to decline and he contracted out the Operator is obliged to return the costs for not accomplished services and to provide the return trip to the place of the beginning of the trip or to another agreed place in no worse conditions than stated in the contract.
The Operator's liability shall not exceed twice the price of the services purchased by the Customer from the Operator with the exception of damage to persons.
The Operator cannot be held liable for damages and changes to reservations caused beyond the control of the Operator (including and without limitation: explosions, floods, tempests, fires, weather conditions, accidents, war or threat of war, martial law, sabotage, insurrection, civil disturbance or requisition, sickness, quarantine, or other outward occurrences).
In case of force major that renders the proper delivery of services under the terms of the purchase impossible, the Operator will be relieved of its obligation. In this case the Customer might choose between:

providing him the alternative service, characterizing the same or higher quality. The Customer might agree on the lower quality service, but in this case the difference in costs will be paid back to the Customer,
receiving back the whole amount for unused services (which had been transferred to the Operator's account).

The Operator reserves the right to cancel the service, to refuse to accept or retain any person as a member of a trip at any time, or to make changes in the published itinerary whenever, in its sole judgment, conditions warrant, or if it deems it necessary for the comfort, convenience or safety of the Customer.
The Operator is not responsible for interminable issue or refusal of passports or visas or refusal of permission to enter Poland. The Customer is obliged to make sure, that expiry date of his/her passport allows him/her to visit Poland. The Customer must cover all costs of passports and visa issues separately.
The Operator bears no responsibility for discrepancies between paid and refunded amounts, when these discrepancies are caused by exchange rate fluctuations.
The Operator reserves the rights to change the price of the agreed service in case of an increase of costs of transportation, administration fees, taxes or an increase of the exchange rate. The change of the price might be done at the latest 21 days prior to the scheduled service. The fact that the price increased allows the Customer to withdraw from the contract within 72 hours from the time the Operator sends this information by e-mail. In this case the Operator is obliged to pay back the whole amount, which has been received by the Customer. The only condition to receive the full payment back is to resign in written form.